Contact The Meta Insurance

What you can contact us about

Use the verified contact email for any of the following enquiry categories. A concise subject line and a short explanation will help us understand where to direct your message.

Existing insurance requests

If your enquiry concerns an existing request, it may help to include the following information so the request can be located:

• your full name;
• the email address used for the request;
• the insurance type: Travel, Motor, Property or Health; and
• the approximate date the request was submitted.

Insurance-related questions

Questions relating to insurance eligibility, underwriting, final premiums, final coverage, policy issuance, claims or regulated recommendations may need to be handled by the relevant licensed insurance partner. The partner may need to verify your identity or request additional information under its own processes.

The Meta Insurance can help with general platform questions and request-routing issues, but cannot override a partner's decision, amend an insurance contract, bind coverage or make a final recommendation.

Policy document security

Where applicable, use the secure policy upload functionality on the relevant request page. Upload only documents that you are authorised to provide and remove information that is not needed where practical.

Privacy and personal data requests

Privacy-related questions and requests can be sent to contact@themetainsurance.com. Depending on applicable law and the circumstances, this may include:

• a request to access personal information;
• a request to correct inaccurate or incomplete information;
• a request to delete personal information;
• a general privacy or personal data question; or
• withdrawal of consent for future processing where applicable.

Privacy rights depend on the law that applies and may be subject to identity verification, legal exceptions or separate processing by a licensed insurance partner. Read the Privacy Policy for more information.

Affiliate and partnership enquiries

Licensed insurers, licensed brokers or intermediaries, affiliate partners, referral partners and technology partners may send an introductory enquiry to contact@themetainsurance.com.

Please describe the organisation, the nature of the proposed relationship and a suitable contact person. Sending an enquiry does not guarantee that a partnership, integration, referral arrangement or other commercial relationship is available or will be accepted.

Response expectations

We aim to review enquiries as reasonably practicable, but response times may vary depending on the nature and complexity of the request, whether additional details are needed, and whether a licensed insurance partner must be involved.

Email delivery does not guarantee that an insurance request has been accepted or that coverage is active. For time-sensitive policy, payment, coverage or claims matters, follow the official instructions provided by the relevant licensed insurance partner.

Platform role and related legal pages